Refund policy

At Auraa Candle, we take great care in delivering our products and adhere to the highest quality standards.

As a policy, we do not offer returns or exchanges on products that are delivered in perfect condition as per the order placed.

However, in the following cases, we will be happy to assist you:

• If the product is damaged at the time of delivery

• If the product has a manufacturing defect

• If the product delivered does not match the item you ordered

Important:

You must contact us within 24 hours of delivery to report the issue.

Please share:

• Clear pictures of the product

• Images of the packaging (if damaged)

• Order details

You can reach us through:

📞 Helpline / WhatsApp: 8874019965
📧 Email: support@auraacandle.com

Our team will review your request and assist you with an appropriate resolution.

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Note:

• Returns will only be accepted if the product is unused.

• Original packaging must be available.

• Brand label must be intact and not removed.

• Requests made after 24 hours of delivery may not be eligible for return.

Auraa Candle reserves the right to inspect the product before approving any replacement or refund.